Got questions? We’ve got answers.

We’ve collected some of the most common questions that we receive here at Pinnacle. If your question isn’t listed contact us and we will gladly answer.
What makes Pinnacle different from other advisory firms?

Pinnacle combines independent analysis with real operating experience across brands, markets, and ownership structures. Every engagement is tailored to the asset, the market, and the objectives of ownership. The Pinnacle team has over 275 years of cumulative experience in the industry allowing every project to be led by a senior team member.

Does Pinnacle only work in New England, or do you serve other regions as well?

Although we have been based in Boston for over 35 years and have deep knowledge of New England’s markets, our work spans the entire U.S and Caribbean. We have advised on hotel projects across major urban centers, resort destinations, university towns, and secondary and tertiary markets nation wide. Every assignment reflects the specific dynamics of its location, not a regional template.

What types of hotels does Pinnacle work with?

Our experience covers a wide range of hotel assets. We have worked with branded full-service properties, select-service hotels, and lifestyle boutique hotels. We are well versed in college or university-owned hotels, inns, and resorts. Most recently we have done a fair amount of work with alternative, outdoor lodging concepts. That breadth gives us a practical view of how different operating models perform and helps ensure our recommendations match the realities of each property, market, and ownership strategy

How does Pinnacle approach a new engagement?

We start by understanding the asset, its market position, and ownership objectives. From there, we conduct disciplined research, challenge assumptions, and deliver clear, practical guidance that supports informed decisions and long-term performance.

Who leads the work once we engage Pinnacle?

Each assignment is led by experienced decision-makers, with Pinnacle’s Managing Principal directly involved in shaping the analysis and conclusions. You work with the professionals responsible for the findings, not a handoff to junior staff.

Does Pinnacle represent specific hotel brands or operators?

No. Pinnacle is fully independent and does not represent brands, operators, or other industry partners. That independence ensures our analysis reflects the interests of ownership alone. At the same time, our team maintains strong working relationships across all major brands and operators, and we work closely with them to identify the right fit for each property, market, and client.

What is a hotel market study?

A hotel market study is your roadmap to smart hotel decisions. It looks at supply, demand, seasonality, and the competition to show where opportunities lie. Owners, developers, and lenders rely on these studies to know whether to build, buy, reposition, or finance. Pinnacle has completed thousands of market studies across the U.S., helping clients avoid missteps and unlock returns.

What is a hotel feasibility study and how is it different than a market study?

A feasibility study goes further, projecting revenues, costs, and return on investment. It’s the “will this fly financially?” test. At Pinnacle, we pair hard data with deep operational know-how, so you get more than numbers, you get a realistic plan for success.

When should I do a market or feasibility study?

The earlier, the better. A market study or feasibility study can shape decisions on site selection, brand affiliation, facility programming, and financing. Many of our clients commission a study before land acquisition, while others request one at key milestones such as concept refinement or prior to seeking lender approval. Having clarity at the right stage saves time, money, and effort down the road.

What is hotel asset management?

Hotel asset management goes beyond day-to-day operations. It’s about safeguarding your investment while unlocking long-term value. From revenue strategy and expense control to brand relations and capital planning, asset managers serve as the owner’s representative, ensuring decisions align with ownership objectives, not just operational performance.

I already have an operator. Do I still need asset management?

Operators focus on running the hotel, while asset managers focus on optimizing the investment. We hold operators accountable, benchmark performance against the market, and make strategic recommendations that balance near-term profitability with long-term value creation. It’s not about replacing your operator, it’s about enhancing results through ownership-focused oversight.

As an Asset Manager, how can Pinnacle help me and my hotel operation?

With more than three decades advising owners and investors, Pinnacle combine srigorous financial analysis with deep market knowledge. Our team has successfully guided properties through expansions, repositionings, and economic downturns. We don’t just deliver reports, we provide actionable insights and serveas true partners in protecting and growing your asset.

How do I know if I should acquire this hotel asset?

Acquiring a hotel is a major commitment, and the decision can’t be based on surface-level numbers. We dig into the fundamentals, market demand, competitive positioning, historical performance, and forward-looking projections, to help you determine whether the property truly supports your investment goals. Our analysis equips you with the confidence to move forward, negotiate more effectively, or walk away when the risks out weigh the rewards.

What should I consider as I explore acquiring the hotel?

Successful hotel acquisitions require looking well beyond the purchase price. We examine the strength of market trends and demand drivers, the operator’s performance and contractual obligations, the property’s condition and capital needs, as well as opportunities to improve revenue and control expenses. Financing assumptions and long-term ROI are also weighed carefully to ensure the asset supports ownership objectives. By assessing both potential upside and underlying challenges, we provide a realistic picture of what the investment will deliver today and in the years ahead.

What makes college and university-owned hotels different?

Campus-based hotels and conference centers serve more than travelers. They host prospective students, visiting faculty, alumni, and the surrounding community, all while reflecting the institution’s brand and reputation. These projects balance financial performance with academic and institutional priorities, making them more complex than a typical hotel. Pinnacle understands this dual role and helps align hospitality operations with the broader goals of the university.

How do colleges and universities fund and structure hotel developments?

Campus hotels can be financed and governed in several ways—direct ownership, affiliates, ground leases, developer partnerships, or P3 structures. Each presents different implications for control, risk, and return. Pinnacle helps institutions evaluate these models and select the structure that best balances financial outcomes with governance and mission.

What role does the university play after the hotel opens?

Most institutions do not operate hotels directly. We support universities through operator selection, governance frameworks, reporting, and ongoing performance oversight—often serving as the institution’s asset manager. The operator manages daily operations, while we help ensure performance aligns with institutional goals.

What is the College & University Hotel Owners Symposium (CUHOS)?

CUHOS, a forum for institutions that own or are developing campus-based hotels and conference centers, is hosted by Pinnacle every other year. The event brings together university executives, hotel operators, developers, and advisors to share best practices, discuss challenges, and learn from real project outcomes. Topics typically include governance structures, financing models, operator selection, academic integration, and ongoing asset management. CUHOS creates space for institutions to learn from each other and approach campus hospitality with greater clarity and confidence.

What is a Brand Impact Study?

When a new hotel enters the market, it changes the competitive landscape, and not all impacts are the same. Base impact refers to the effect of new competition on an existing property when the additional rooms are under a different brand. Incremental impact measures the effect when the new supply carries the same brand, operates within the same franchise family, or taps into the same reservations system.

Pinnacle leverages decades of industry experience and best-in-class research capabilities to quantify both base and incremental impacts. Our analyses provide

clear projections of top-line performance shifts across all major hotel brands (ie. Marriott, Hilton, Hyatt, IHG, etc), helping owners and investors understand risk, identify opportunity, and plan with confidence.

What is Business Interruption?

Business interruption refers to the revenue lost when unforeseen events disrupt hotel operations, whether from hurricanes, infrastructure projects, labor strikes, or even major citywide events. Quantifying this impact requires more than just looking at missed nights; it means understanding seasonality, market shifts, and recovery patterns. Pinnacle’s business interruption analyses provide the data and context needed to support insurance claims, litigation, lender discussions, and operational planning - helping owners protect their bottom line during uncertain times.

How does Pinnacle support owners with brand impact studies or business interruption claims?

Impact studies demand both technical rigor and practical industry knowledge. At Pinnacle, we combine proprietary data, advanced modeling, and decades of hands-on experience across all major brands and independents to deliver credible, defensible findings. Our work is trusted by owners, lenders, operators, and insurers alike because it not only quantifies disruption, but also frames the strategic path forward.

Do I need a hotel consultant if I already have a large design and development team?

Even experienced development teams benefit from specialized hotel expertise. Projects bring together owners, brands, lenders, operators, architects, and contractors, each with their own priorities. Pinnacle provides the objective analysis and industry perspective that keeps all parties aligned. We identify risks early, anticipate challenges, and ensure decisions reflect both financial and operational realities. Rather than duplicating the work of your team, we complement it with insight and relationships that save time, reduce costs, and add long-term value.

How does Pinnacle support hotel owners throughout the development process?

We guide projects from early concept through financing, design, brand selection, and opening. Our team assesses market viability, builds financial models, and works with partners to align programming and design with revenue potential. We help owners make informed decisions at every stage so the final product reflects both the vision and the realities of the market.

Why do owners choose Pinnacle for development projects?

Pinnacle helps owners navigate complex development decisions with clarity. We understand brand requirements, lender expectations, and operator needs, and apply that perspective to align design, programming, and financial performance. Owners gain a partner who brings market insight, industry relationships, and a practical approach from concept to opening.

How do I navigate my brand PIP?

Property Improvement Plans (PIPs) can feel overwhelming, especially when brands require extensive updates. Pinnacle helps owners evaluate brand requirements against market realities and financial return. We separate “must-haves” from “nice-to-haves,” prioritize investments that drive performance, and negotiate with brands when appropriate. The result is a clear, actionable plan that maximizes ROI while meeting brand standards.

What would it take to reposition my hotel?

Repositioning goes beyond cosmetic upgrades, it’s about redefining how your hotel competes in the market place . Pinnacle evaluates your market, brand options, guest segments, and competitive set to build a strategy that’s realistic and impactful. Whether it’s shifting from midscale to upscale, converting to a different brand, or going independent, we map the capital needs, operational changes, and timeline so you know exactly what it will take to succeed.

What makes one operator better than another?

Not all operators deliver the same value. Some excel at maximizing revenue, others at controlling expenses, and some at creating standout guest experiences. Pinnacle evaluates operators through a holistic lens, analyzing performance history, operating structure, cultural fit, and financial alignment. Just as important, we understand how negotiations around management agreements can have a lasting impact on profitability. Our role is to help you secure terms that protect your interests and maximize long-term value.

Is this brand really the right one for my hotel?

Brand selection can define your hotel’s future. The right flag boosts visibility, drives loyalty, and unlocks growth, but the wrong one can limit potential and drain resources. Pinnacle benchmarks brand options against your market, weighing demand drivers, competitive positioning, and required investment. We also bring deep expertise to brand negotiation, ensuring that franchise terms, fee structures and performance expectations align with your goals. Whether it’s a major global brand, a soft brand, or an independent positioning, we deliver clear insight into which choice will generate sustainable success.

Why do owners choose Pinnacle for selecting a brand or operator?

We bring a transparent, competitive selection process that clarifies the trade offs between brand reach, guest appeal, and financial performance. Our independence ensures recommendations reflect ownership objectives, while our experience across brands and operators helps secure a partner that fits the asset, the market, and the strategy.

What does a receiver actually do for a hotel?

A receiver acts as a neutral steward of the property, maintaining operations, protecting revenues, and ensuring compliance with lender and legal requirements. For hotels, this means addressing immediate operational needs while also preserving long-term value. Pinnacle’s approach combines disciplined oversight with practical hospitality expertise, so the property doesn’t just survive the process but is positioned for recovery.

How do receivership services protect value?

Financial distress often leads to disruption, which can erode guest confidence, staff stability, and market reputation. Our role is to minimize that disruption. We work closely with operators to keep service levels consistent, manage costs effectively, and communicate transparently with stakeholders. By stabilizing performance during uncertain times, Pinnacle helps preserve the hotel’s competitive standing and maximize its value through resolution, sale, or turn around .

Why do lenders and owners choose Pinnacle for hotel receiverships?

Pinnacle brings hands-on hospitality expertise to receivership engagements, combining operational insight with disciplined financial oversight. We’ve worked with lenders, courts, lawyers, and ownership groups across a wide range ofproperty types, stabilizing performance and protecting value through transition. Our independence and hospitality focus provide stakeholders with a trusted steward who can manage day-to-day needs while positioning the asset for recovery, sale, or turnaround.

When Does Litigation Require a Hotel Expert?

Hospitality disputes often hinge on industry-specific knowledge that general experts cannot provide. Questions about management agreements, franchise obligations, valuation, or operational standards demand specialized expertise. Attorneys and their clients bring in Pinnacle when they need authoritative insight into how hotels actually operate, and how that impacts the outcome of a case. Whether it’s a contract dispute, insurance claim, or ownership disagreement, we help clarify the issues and strengthen your position.

What is Pinnacle’s Role in the Litigation Process?

We support counsel and clients at every stage. That may mean assisting with discovery, preparing expert reports, or conducting opposition research. It can also involve evaluating damages, testifying in court, or serving as mediators or arbitrators. In every assignment, we provide clear, defensible analysis designed to with stand scrutiny and move cases toward resolution.

Why do clients and counsel choose Pinnacle for expert testimony and litigation support?

Pinnacle’s opinions are grounded in hotel-specific operating knowledge and rigorous financial and market analysis. Our experts have worked across brands, asset types, and ownership structures, giving us a practical view of how hotels actually function and where disputes most often arise. Because we are independent and focused solely on the facts, our analysis is credible, defensible, and trusted by courts, counsel, and stakeholders in high-stakes matters.

What makes outdoor recreation and alternative lodging different from traditional hotels?

These assets serve guests seeking experience, access to nature, and a sense of place, not just a place to stay. Demand is driven by outdoor amenities, trail networks, seasonal patterns, and the strength of the destination. Operating models, labor needs, pricing strategies, and capital planning all look different from a standard hotel. Pinnacle understands these dynamics and helps owners tailor product, programming, and investment decisions to the realities of outdoor-driven demand.

When should owners or developers engage Pinnacle for alternative lodging projects?

Early guidance can shape site selection, concept definition, facility mix, and capital allocation. Outdoor lodging projects often involve unique variables—land use, access, environmental constraints, seasonality, and specialized infrastructure—that benefit from experienced analysis. Pinnacle helps clarify the opportunity.

What role does Pinnacle play in outdoor recreation and alternative lodging development?

We evaluate demand drivers, competitive offerings, and experience-based programming to determine what will resonate with the market. Our work informs layout, facility mix, pricing strategies, and the operating model. We combine market insight with practical operating knowledge to help owners create outdoor lodging concepts thatare feasible, financially sound, and authentic to the location.

Why do owners choose Pinnacle for outdoor recreation and alternative lodging projects?

Pinnacle understands how outdoor experiences translate into demand, pricing power, and repeat visitation. Our experience spans lodge-based destinations, cabin and hut systems, camp grounds, and experience-driven resort concepts. We apply disciplined market analysis and operating insight to guide design, facility planning, and financial strategy, ensuring the project reflects both the location and the economics behind it.